Mission
Revolutionize the airline industry by embracing a cutting-edge digital retailing approach in this post-pandemic era, crafting a dynamic strategy to boost airline profitability, optimize distribution channels, streamline hub operations, and elevate customer satisfaction to new heights.
Our Services
Business Transformation
We Drive Profitability & Business Transformation
Goals
MAXIMIZE REVENUE
With the best network, balancing O&D and point-to-point, implementing an optimal timetable for passenger flow for higher volumes, state-of-the-art O&D based revenue management for yield increase and top distribution capabilities for ease of sale. We can support you to create a customer segmented pricing and distribution to target existing and future business aviation customers.
VALUE FOR YOUR MONEY
Take advantage of assets by improving the usage of the fleet, distribution expenditure (negotiate with GDS and PSS to optimize contracts), implement Private Channels and Direct Connects for distribution cost control, implement the digital transformation for HR efficiency, and manage tightly the IT portfolio. We can support you to digitally transform the company based on linking individually created systems to improve the efficiency of the customer journey process and comply with the regulatory requirements
for business aviation.
REGULATORY COMPLIANCE
We can support you to create and update a company plan to ensure that your business is environmentally sustainable and responsible to achieve and surpass future regulatory goals. Create guidelines within the company to ensure that Customer Data regulations are strictly followed within
your company
Services
Network & Fleet Planning
Create a robust framework plan o take advantage of point-to-point and O&D traffic demand and derive and efficiency driven fleet plan. Plan your fleet to be environmentally complaint and customer focused.
Pricing, Steering and Rev. Mgmt
Execute simplified pricing and state-of-the-art flight steering for optimal revenue management based on the market demand streams. Introduce customer segmented pricing to target existing and future business aviation customer.
NDC and Distribution
Slash Costs and improve efficiency by implementing the new distribution paradigm to take back control of one’s own distribution moving away from GDS control by using Private Channel and Direct Connect transformation journey. Create a distribution net to target existing and future business aviation customer.
IT Portfolio Assessment
Implement an adequate System Portfolio to airlines by valuating systems that are the core and essential to business deliverables. Make every buck count. Evaluate the IT systems and their linkage with the eye on improving the customer journey process.
Digital Transformation
Go beyond NDC and Offer Management. Go Machine Learning and Insight solutions. Go Personalization. Go Blockchain. Digitally transform the airline to improve the efficiency of the customer journey, improve customer experience, drive revenue and comply with regulatory requirements for business aviation.
Applications Portfolio
Boost On-Time Performance, Elevate Passenger Satisfaction, Drive Revenues with Third-Party Products, and Cut Costs with Automated Disruption Handling.
Goals
Drive Revenues
Fuel Revenue Growth by expanding beyond air services with third-party products and experiences. Transform passenger data into valuable assets with cross-selling opportunities, while enhancing customer experience by offering access to unforgettable journeys.
REDUCE COSTS
Improve monitorization capability of aircraft turnaround, passenger and transfers to support business processes across multiple areas inside the OCC and outer stations, to reduce costs with passengers compensations and improve flight costs with our HubTM suite solution.
INCREASE PASSENGER SATISFACTION
Increase your On Time Performance and reduce passengers miss connections and baggage left behind, with our HubTM suite solution, thus driving customer satisfaction.
Products
Smartblock
Digital marketplace where tourism players such as hotels, airlines, and travel agencies, as well as tourism providers come together to meet travelers and enhance their tourism experiences. Establishing a trust-based relationship with customers (tourists) is a high-value asset for tourism players. Travelers seeking the best travel experiences often rely on the emotional support and guidance of their tourism players and providers.
Supporting airlines in managing disruption scenarios such as misconnections, delays, cancellations, and oversold flights, by automating business processes and delivering personalized care solutions to passengers. This version emphasizes both the types of disruptions and the automation of processes that help deliver tailored care.
HubTM Suite
- Hub Track & Management – Real control over processing baggage and passengers for airlines that are focused on a hub strategy.
- Flight Dispatch Track & Management – Centralized console to manage and control flights dispatch on multiple levels.
- Flight Arrival Management System – Real time control over all incoming flights focusing on improving arrivals to improve overall OTP and passengers’ connections.
- GroundOps – Real time mobile application with control over baggage, passengers, aircraft and crew for airlines that are focus on a OTP and passenger satisfaction.
Our Team
Nuno Viegas
Former Head of Distribution of TAP
30+ years on the Airline industry experience. Expert in Revenue Management, Distribution, Pricing and all airline core systems IT Portfolio
Pedro Sarmento
Former Head of Digital Strategy on the TAP’s IT and Manager at Accenture
10+ years on the Airline industry experience in Distribution (Offer, Order, NDC) and 15+ years of consultancy
Blog Post
Coming Soon: Insights from Our Experts