Disruption Care
Connection possible
Connection at risk
Missed connection
One disruption.
One passenger who needed that connection.
Disruption Care
One disruption.
Passengers affected.
Thousands of
passengers.
One passenger.
Thousands of passengers.
Individual recovery.
Disruption Care
One passenger.
One event. Different passengers. Different needs.
Meal. Hotel. Transport.
Combined for each passenger.
Disruption Care
Digital Delivery
Where it starts
When Ops NEXUS identifies a passenger at risk of disruption, Care can begin preparing the assistance that passenger may need before the disruption becomes a missed connection.
Operations manages entitlement
Care combines the disruption context with each passenger's booking and profile to determine the assistance they are entitled to receive. One passenger might need a hotel, dinner, and transport; another just a meal.
Operations matches each passenger to the appropriate care options today. Direct negotiation of the final resolution between the system and the passenger is a future capability.
Personalization, made concrete
A care package isn't one fixed product. It's built from the same set of options — meals, accommodation, transport — combined to fit what a specific passenger actually needs.
The differentiator
Not a shared voucher. Each affected passenger receives a personalized digital landing page, through which their specific package and available services are delivered directly to them.
The airline's operational decision becomes something the individual passenger can open, understand, and use.
Disruption Care
XY203 · LIS → LHR
Your care package
The outcome
The passenger accesses and uses their services directly from their page — hotel, meal, transport, confirmed. Every care package is recorded as part of the operational process, giving the airline a digital record of the assistance provided to each passenger.
In production
Since April 2025
Disruption Care has been operating in production at TAP Air Portugal since April 2025.
See how Disruption Care turns disruption into individual digital assistance.
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